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Support & Compliance Inquiries
Support Desk: Active • Jurisdiction: Delhi, India

Legal & Compliance Help Center

Find answers to governance questions, submit privacy subject requests, file enforcement appeals, or contact the Arzaq Data Protection Office directly.

Privacy & Data Subject Rights Desk

For DPDP rights, personal data corrections, export requests, and DPO inquiries.

Office: ARZAQ INSIGHTS, D Block, New Ashok Nagar, Delhi 110096, India
Response SLA: Within statutory DPDP / GDPR timeframes (typically 2-4 business days).

Billing, Subscriptions & Refund Support

For payment disputes, GST invoice copies, duplicate charges, or subscription issues.

Supported Gateways: PayU, Razorpay, Cashfree, PhonePe
Refund Windows: Subject to our Refund & Cancellation Policy.

Security Vulnerability & Enforcement Appeals

To appeal an account suspension or report a potential security issue.

Appeal Window: Within 30 days of enforcement action.
Security Note: Never send plaintext passwords, OTPs, or private keys when reporting issues.

Frequently Asked Questions

Do ecosystem products share my databases by default?
No. Logging into multiple products using your centralized ARZAQ account authenticates your identity but maintains strict database isolation between applications. Sharing only occurs when you explicitly authorize an integration.
How do I delete my centralized account?
You can initiate self-service deletion directly inside your Central Account settings. No email ticket is required.
Where is my personal and billing data hosted?
Our primary infrastructure and databases are hosted on Amazon Web Services (AWS) in the Mumbai (ap-south-1) region, compliant with Indian data localization standards.